TrueSupport, What is it?

TrueSupport™ Mission Statement

Offer the best possible support, day or night, each and every day. Care about the customer’s issue as if their business was your own. Offer explanations in a clear, concise, and patient manner. Fix the problem.

 

TrueSupport is much more than just an empty catchphrase. It’s more than just a marketing motto. It is an overarching approach. It is the framework that defines every aspect of our interaction with our clients. It is the quality that sets Jupiter Hosting apart from -- and ahead of -- our competitors.

The single most frequent complaint that companies have about their hosting providers is the lack of customer support when it’s most needed. All too often, other hosting providers’ support services are carried out in a way that is not truly focused on the customer’s needs. Jupiter Hosting’s TrueSupport commitment doesn’t end when the sun goes down, nor does it take a break on weekends or holidays.

TrueSupport is the customer service philosophy that is at the heart of everything we do here at Jupiter Hosting. It’s our promise to be here whenever you need us, fully present and engaged with your concerns. It’s our promise to work diligently until every facet of the problem has been solved, and to approach each interaction with an outlook and attitude that is truly customer-centered.

TrueSupport is our promise to be highly responsive to our customers’ needs, but also to surpass mere responsiveness and take it to the next level. The TrueSupport promise means we make every effort to take a proactive stance toward customer service. We’re constantly analyzing all of the data at our disposal to pinpoint future issues and anticipate emerging concerns. Whenever possible, we will identify and address potential problems before they impact your site. We try to solve problems before you even know that a problem may exist.

Jupiter Hosting’s Operations Group is responsible for delivering on the promise of TrueSupport. This world-class team of engineers works 24 x 7 to maintain the computing infrastructure that is the foundation of your online business. Our competitors may talk about their commitment to customer service, but we live it. See what the TrueSupport difference can do for your business today.