Protect Your Online Business from Outages

In the world of online business, your success hinges on your ability to ensure that customers are always able to reach your site. Unlike traditional brick-and-mortar businesses, websites are expected to be accessible 24 hours a day, 7 days a week, 365 days a year.

A site that is properly designed and hosted will be able to generate revenue for your business constantly, with no interruption. On the other hand, a site that suffers from frequent outages can promote a sense that your service is unreliable. The resulting damage to your reputation could prove to be fatal for your online business endeavor.

Service interruptions can be brought on by a nearly infinite array of factors, variables, and circumstances. Understanding the most common causes of outages can help you make a more informed decision when selecting a hosting service.

A good hosting company will be able to help you identify, address, and overcome the kinds of unforeseen problems and challenges that can often cause website outages. But the real test of a hosting company’s worth begins well before an adverse incident occurs. Let’s take a look at some of the characteristics and criteria that separate top-quality hosting companies from their less-capable competitors.


Data Center

  • In order to provide optimal uptime and reduce the risk of service interruptions, it’s vital that a hosting company’s equipment is configured within a designated data center. The kind of state-of-the-art equipment that provides comprehensive protection against outages cannot be located in a standard office facility.
  • A certified data center boasts unique design elements such as N+1 power, fiber ingress points, thick concrete walls, and plentiful protected fiber routes within the building. Jupiter Hosting’s data center, which was completed in 2001, contains all of these features, earning it formal Class-A designation as a state-of-the-art data center facility.
  • Before you select a hosting company, be sure to request information about their data center’s design specifications. If achieving maximum uptime is your objective, a host whose data facility is really nothing more than a minimally-upgraded office space is unlikely to meet your needs.


Power

  • Clearly, a data center that relies on a less-than-ideal power configuration will be unable to provide the assurance that your website will stay up and running. Because many data centers are located in facilities that have been retro-fit or repurposed, it’s not uncommon to see design errors that jeopardize the reliability of the power supply, rendering your online presence more vulnerable to the vagaries of weather, power grid fluctuations, or other unpredictable occurrences.
  • Jupiter Hosting’s data center was designed around a state-of-the-art power supply that adheres to the highest industry standards to achieve maximum uptime, including built-in redundancy and multiple ingress points.

  • In addition, each core piece of equipment is fed by two independent on-site battery and generator plants. For example, a core router with multiple power supplies is connected to both the A and B power plants located in the facility. Because the A and B plants are separate and operate independently from one another, the core router will be able to draw power from Plant B even if Plant A becomes inoperable. The end result? Your site continues running, unaffected.


Network

  • In the context of web hosting, ‘redundancy’ refers to a system design that is set up with multiple overlapping layers that allow a backup system to take over if the primary system becomes disabled or inoperable. When it comes to selecting a hosting provider, it’s one of the most important factors to consider. Jupiter Hosting’s network was carefully constructed to provide maximum protection against outages, so redundancy is built into the design of each system component and mission-critical process.  
  • Jupiter Hosting’s network was specially designed to be self-healing, meaning that it is automatically configured to switch to the built-in back up system if an adverse event occurs. For example, if one of our fiber optic cables were somehow cut or damaged, the network would instantly re-route itself to continue operating without any interruptions, allowing our clients’ websites to not only avoid outages, but also to escape any perceptible decline in network performance whatsoever.
  • Our unique network design leads the industry in terms of reliability and adaptability. Our unparalleled commitment to redundancy in system design means that your site will stay up and running.


Our People Make the Difference

  • Even the most advanced data centers, power supplies, and network configurations are destined for failure if they aren’t backed up by a top-notch team of technically astute, forward-thinking, customer-oriented employees people. Jupiter Hosting prides itself on the unmatched quality and skill of our technical staff.
  • We firmly believe that having the right people supporting our clients’ websites is the single most critical component of outage prevention. Every member of our technical staff is trained and certified by the vendors we use, and as such, we’re well-positioned to support everything from the network to the applications your business runs on, combating problems and ensuring maximum uptime for all of our clients’ Internet properties.