Our Operations Group

The Jupiter Hosting Operations Group is our professional customer facing support group. Operations Engineers must pass rigorous pre-employment testing to qualify for a position in our operations group.

The Operations Group is Responsible for:

  • Installing and Maintaining all Hardware and Networking Equipment and supporting platforms, such as disk arrays, and SAN devices.
  • Facility Cable and Wiring including all Cross Connects.
  • Network Engineering including service provisioning, IP allocation, worldwide equipment installation and configuration.
  • Answering customer trouble tickets, escalating, and addressing customer questions.
  • Conducting software patching, equipment upgrades, and application installation.
  • Maintaining onsite inventory of spare hardware components for break/fix and hardware upgrades.